Patient Support

We're Here to Help You Every Step of the Way

Emergency Support

24/7 emergency medical assistance available.

Emergency Hotline:

+243 985 998 088

Patient Services

Assistance with appointments and medical records.

Service Desk:

+256 783 363 720

Insurance Support

Help with insurance claims and billing inquiries.

Insurance Desk:

+243 985 998 088

Get in Touch

Frequently Asked Questions

You can schedule an appointment by calling our patient services desk at +256 783 363 720 or using our online appointment booking system. Our staff will help you find the most convenient time slot.

We accept most major insurance plans. Please contact our insurance support desk at +243 985 998 088 for specific information about your coverage.

You can request your medical records through our patient services desk. We'll need you to fill out a release form and provide proper identification. Please allow 3-5 business days for processing.

General visiting hours are from 10:00 AM to 8:00 PM daily. ICU and special care units may have restricted hours. Please check with the nursing station for specific unit policies.

Yes, we offer telemedicine consultations for select specialties. Please contact our patient services desk to check availability and schedule a virtual appointment.
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